SHIPPING OPTIONS
For delivery within the US and Canada, we ship small packages (up to 70 lbs) by UPS* and palletized items over 70 lbs by trucking line.

Please note: we require a proof of receipt signature on all shipments, both UPS and palletized. When ordering, please provide a ship-to address where someone will be able to sign for the shipment. If your order is returned as undeliverable and you choose to cancel the order, the cost of shipping will be deducted from your refund.

*please note that UPS does not deliver to PO boxes or APO/FPO addresses

TAX ON CANADIAN ORDERS
As we are located in Toronto, Ontario, Canada, we are obliged to charge taxes on Canadian orders. Both GST/PST apply to all orders shipped within Ontario, and GST to the rest of the country except those that are HST.

NO TAX ON U.S. ORDERS
As we are a Canadian company, we are not required to charge taxes on orders that ship to the U.S., so you will not see sales taxes charged on your order. Additionally, we take care of all the border customs and brokerage charges so that you don't have to worry about them either.

TRACKING INFORMATION
All shipments will be issued a tracking number (UPS) or waybill number (trucking line), which will be sent to you via email. If you are expecting a shipment from us and have not received a tracking or waybill number, please email us at ups@reliablecorporation.com