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Floor Care Professional – Building Up Steam, A new way to enhance customer service

With dozens of vacuums coming in per week for service, Oakland, CA based Vacuum Services Inc. has really seen it all – from rancid food and beverages to bugs to small furry animals in the units. To clean them out, traditionally vacuum service centers would use wire brushes and scrub brushes – taking hours on end with mediocre results.

So a few years ago, owner Bob Burns decided to purchase a steam cleaner to sanitize and sterilize the vacuum coming in for service.

Though a major improvement, the steam cleaners he found weren’t robust enough to handle the rigors of the job. So, at this years VDTA show in Las Vegas, Burns was delighted to stumble across Reliable Corporation, a fabric care and steam cleaning manufacturer that has been servicing the steam industry for over 50 years and makes both professional and home products.

Burns decided to purchase two of Reliable’s professional steam cleaners – the i700B – to use for his vacuum service department. With up to 70 p.s.i. operating pressure and a large 2.37 gallon water tank, this state-off-the-art machine offers a quick, efficient way of loosening dirt – cutting cleaning time in half – and sterilizing the vacuums insides, including brush strips and other parts so that the unit looks like new.

“We have found to our surprise that our customers feel they are really getting their money’s worth when we sanitize their machines,” said Burns. “Additionally, it makes for a better work environment for our service people because the steam cleaning kills bugs and germs.”

Costing $1,299.00, the affordable i700B delivers professional quality steam and is built with the best commercial grade components available. Designed in Canada and built in Italy to North American standards, the Reliable™ brand steam cleaners bear the cETLus mark of approval for use in North America.

All of Reliable steam cleaners come with a one-year warranty, and three years on the stainless steel tank. Other features include:

Steam gun with round nozzle
Automatic shut-off with low water light indicator
Built-in spare element
Pressure gauge
Blow-down valve for easy cleaning
Uses regular tap water
Up to 70 p.s.i. operating pressure = DRY STEAM

Burns was so impressed with the Reliable unit that he had decided to sell the company’s home steam cleaners to his retail customers. Home steam cleaners are a terrific option for those looking for a safe, chemical-free way tot clean their home.

Burns added, “If I could give any recommendations to other service dealers, I recommend getting a steam cleaner and putting a sign on the counter stating that repairs are steam cleaned – it’s been a great lead in to retail sales.”

Burns is owner of Vacuum Services Inc., which runs and operates two stores in Lake Sew and Vac Center and Vacuum World in El Cerrito.

For more information on Reliable Corporation and their products, go to www.reliablecorporation.com, or call 1.268.1649