Find the answers to your questions about the 3900IA Steam Wand
3900IA Steam Wand with Aluminum Plate
How does the 3900IA steam wand work?
The 3900IA’s unique ergonomic grip/handle can be used comfortably in any position, whether it’s vertical like a steamer or horizontal like an iron. The aluminum soleplate provides more heat than our 3800IA brush and allows the user to press “nooks and crannies” that would be challenging or impossible with a standard steam iron.
What is the wattage of the 3900IA Steam Wand?
The 3900IA operates at 500 watts.
How do I use the 3900IA steam brush?
To use the 3900IA, fill the boiler, check to make sure all parts are connected and in place, plug the unit in and simply wait for it to heat. Once it has heated up, you're ready to begin steaming. Gently pass the steam brush over the fabric in slow controlled movements and wrinkles will begin to vanish. Take your time and watch the magic happen.
How long is the hose on my Steam Wand?
100", 254 cm
The 3900IA has stopped steaming or is notgiving off enough steam?
If you've had the unit for a while and have been using tap water, it may be due to scale buildup inside the boiler unit. Ensure you are following the care and maintenance instructions in your user manual by draining the boiler regularly and avoiding the practice of allowing water to sit in the unit for extended periods. We recommend draining your boiler at least once a week.
Do I need to use distilled water?
If you have really hard water, we suggest emptying the water tank after use. This will help ensure that settled water does not clog the unit. For best results, always use clean fresh water. The use of distilled water is not required, but it will prolong the life of your steam brush.
How long is the warranty?
The 3900IA comes with a 1 Year Limited Warranty.
My 3900IA is leaking. How do I stop this from happening?
Sometimes you will notice initial “leaking” from your steam wand when you first go to use it due to condensation left in the hose from a prior use. This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level. If you have ruled out both of these possibilities and the issue persists, please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649.
How do I service my Reliable 3900IA Steam Wand?
Please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649.

