Reliable is committed to being fair and transparent with how we use our customer's data. We only store personal information to the extent necessary to complete an order. Furthermore, we do not sell or share personal information to third-parties for monetary gain or other valuable considerations. You can read more about what kind of personal information we collect in our Privacy Policy here.

We understand and respect the fact that some customers may feel uncomfortable with having their data stored. If you have any questions or concerns, please email us at info@reliablecorporation.com. 

Your rights under the California Consumer Privacy Act

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

If you would like to opt-out of the collection of your personal information or see what information has been collected about you, please contact us at info@reliablecorporation.com. Please note that in certain cases the CCPA allows the retention of personal information. 

Repairs & Service

Does your product require a repair or after-sales service?

Local On-Site Service

Service & Repairs for Products Under Warranty Period
  • Reliable products that are under warranty and are found to be defective will be repaired by Reliable at no cost to the customer (certain parts may not be covered - check your warranty card for details). Average in-shop turnaround time for repairs is 5-7 business days. For warranty repairs within the first year of purchase (original proof of purchase is required), Reliable will pay for both the inbound and outbound shipping. *Please note - our warranty does not cover damage caused by accident, negligence, normal wear and tear or improper usage of the item. Reliable Corporation cannot be held liable for lost inbound items.
Service & Repairs for Products Outside Warranty Period
  • Reliable offers repair services on equipment that is outside of the warranty period. Please contact our Support team with your questions by sending an email to support@reliablecorporation.com and provide: the model #, serial #, as well as a description of the problem that you are experiencing. We will do our best to help. For warranty repairs after the first year of purchase, we offer flat-fee pick-up via UPS. Let Reliable handle the paperwork, all you do is pack and ship. Flat fee in the Continental USA for 0-5lb items is $17.95, 6-15lb items is $29.95, 16-24lb items is $39.95, and 25-50lb is $53.95. Please contact us for your flat pick-up fee in Canada. *Please note - Reliable Corporation cannot be held liable for lost inbound items.
How to Book a Service Appointment
How much does service cost?
  • The Reliable brand stands for quality, value and craftsmanship. In the spirit of preserving quality and craftsmanship, our policy is to charge a minimal fee for repairs:

          Regular Repair = $125 + tax per hour

          Inspection Fee = $65 + tax at drop off

  • Customer will be contacted with quote for repair. If customer move forward with repair, the inspection fee will be reimbursed from the final invoice. 
  • Reliable can hold your item 60 days after pick up notification. Beyond this point, we will provide our best reasonable effort to hold it. However, given storage capacity, we cannot be held responsible for a misplaced item.