Milton Kahn once said he “was almost born on a cutting table,” so close was his family's association with the apparel industry. His father was a tailor, and as an early organizer of the Cloakmakers Union in Toronto, helped make the union a strong advocate of workers' rights.

Milton was twenty years old when he followed his father's footsteps into the apparel industry, representing firms that manufactured or imported buttons, millinery, ribbons and other trimmings that are an essential part of apparel. In this role and a subsequent position at a sewing machine company, Milton became an excellent salesman. He knew his products, he understood the industry, and, most importantly, he knew and cared about his customers' needs. Milton provided his customers not only with quality merchandise but also with information about the nature and direction of the burgeoning “needle trade.”

This knowledge, experience, and philosophy would serve him well in the early days of Reliable Sewing Machine, which he founded in 1955. In the early days, Reliable sold used machines. The firm was far from glamorous, operating from a rented garage.

But Milton's readiness to accommodate customer needs and his comprehensive knowledge of the apparel manufacturing industry brought him the respect of his peers, great credibility in the industry, and a substantial measure of success. By 1966, Reliable had expanded to a 2,000-foot facility and was selling several coveted lines of sewing machines, often being the first to bring a new machine to market.

Milton never hesitated to help others. His children remember that even when he was critically ill in 1991, he was trying to help people find jobs and lending a sympathetic ear to people in need. “No one was a stranger to him,” his wife Ann observed. He was a man full of kindness, humour and warmth. He was a real mensch.

Milton Kahn died in 1991. The firm he founded lives on, with Milton's son Robert now at the helm.

Repairs & Service

Does your product require a repair or after-sales service?

Local On-Site Service

Service & Repairs for Products Under Warranty Period
  • Reliable products that are under warranty and are found to be defective will be repaired by Reliable at no cost to the customer (certain parts may not be covered - check your warranty card for details). Average in-shop turnaround time for repairs is 5-7 business days. For warranty repairs within the first year of purchase (original proof of purchase is required), Reliable will pay for both the inbound and outbound shipping. *Please note - our warranty does not cover damage caused by accident, negligence, normal wear and tear or improper usage of the item. Reliable Corporation cannot be held liable for lost inbound items.
Service & Repairs for Products Outside Warranty Period
  • Reliable offers repair services on equipment that is outside of the warranty period. Please contact our Support team with your questions by sending an email to support@reliablecorporation.com and provide: the model #, serial #, as well as a description of the problem that you are experiencing. We will do our best to help. For warranty repairs after the first year of purchase, we offer flat-fee pick-up via UPS. Let Reliable handle the paperwork, all you do is pack and ship. Flat fee in the Continental USA for 0-5lb items is $17.95, 6-15lb items is $29.95, 16-24lb items is $39.95, and 25-50lb is $53.95. Please contact us for your flat pick-up fee in Canada. *Please note - Reliable Corporation cannot be held liable for lost inbound items.
How to Book a Service Appointment
How much does service cost?
  • The Reliable brand stands for quality, value and craftsmanship. In the spirit of preserving quality and craftsmanship, our policy is to charge a minimal fee for repairs:

          Regular Repair = $125 + tax per hour

          Inspection Fee = $65 + tax at drop off

  • Customer will be contacted with quote for repair. If customer move forward with repair, the inspection fee will be reimbursed from the final invoice. 
  • Reliable can hold your item 60 days after pick up notification. Beyond this point, we will provide our best reasonable effort to hold it. However, given storage capacity, we cannot be held responsible for a misplaced item.