Effective 02/01/2008

PRIVACY NOTICE TABLE OF CONTENTS

OUR COMMITMENT TO PRIVACY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

THE INFORMATION WE COLLECT

This notice applies to all information collected or submitted on the Reliable Corporation website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information
  • (etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number
  • (etc.)

THE WAY WE USE INFORMATION

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

OUR COMMITMENT TO CHILDREN'S PRIVACY

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION

You can access all your personally identifiable information that we collect online and maintain through our customer center. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

HOW TO CONTACT US

Should you have other questions or concerns about these privacy policies, please send us an email at info@reliablecorporation.com.

Repairs & Service

Does your product require a repair or after-sales service?

Local On-Site Service

Service & Repairs for Products Under Warranty Period
  • Reliable products that are under warranty and are found to be defective will be repaired by Reliable at no cost to the customer (certain parts may not be covered - check your warranty card for details). Average in-shop turnaround time for repairs is 5-7 business days. For warranty repairs within the first year of purchase (original proof of purchase is required), Reliable will pay for both the inbound and outbound shipping. *Please note - our warranty does not cover damage caused by accident, negligence, normal wear and tear or improper usage of the item. Reliable Corporation cannot be held liable for lost inbound items.
Service & Repairs for Products Outside Warranty Period
  • Reliable offers repair services on equipment that is outside of the warranty period. Please contact our Support team with your questions by sending an email to support@reliablecorporation.com and provide: the model #, serial #, as well as a description of the problem that you are experiencing. We will do our best to help. For warranty repairs after the first year of purchase, we offer flat-fee pick-up via UPS. Let Reliable handle the paperwork, all you do is pack and ship. Flat fee in the Continental USA for 0-5lb items is $17.95, 6-15lb items is $29.95, 16-24lb items is $39.95, and 25-50lb is $53.95. Please contact us for your flat pick-up fee in Canada. *Please note - Reliable Corporation cannot be held liable for lost inbound items.
How to Book a Service Appointment
How much does service cost?
  • The Reliable brand stands for quality, value and craftsmanship. In the spirit of preserving quality and craftsmanship, our policy is to charge a minimal fee for repairs:

          Regular Repair = $125 + tax per hour

          Inspection Fee = $65 + tax at drop off

  • Customer will be contacted with quote for repair. If customer move forward with repair, the inspection fee will be reimbursed from the final invoice. 
  • Reliable can hold your item 60 days after pick up notification. Beyond this point, we will provide our best reasonable effort to hold it. However, given storage capacity, we cannot be held responsible for a misplaced item.