SHIPPING:

We use UPS for delivery within the US and Canada to ship packages up to 70 lbs.  Items that need to be palletized (ie. large heavy items such as vacuum tables or built sewing machines) are shipped via truck freight.

UPS does not deliver to PO boxes or APO/FPO addresses.

Alternative carriers may be available for your order and will show at checkout. 

Please note: we require a proof of receipt signature on all shipments, both UPS and palletized. When ordering, please provide a ship-to address where someone will be able to sign for the shipment. If your order is returned as undeliverable and you choose to cancel the order, the cost of shipping will be deducted from your refund.

Free Shipping: For our items that have free shipping, the offer is applicable for ship-to addresses within the continental USA and Canadian provinces only. (Does not include Alaska, Hawaii and Puerto Rico, Nunavut or the Territories.) Items are shipped with UPS standard service.

International Shipping: We do not offer free shipping on international orders (orders outside Canada/USA). Our shipping rate is based on the ship-to location and will be shown at checkout. Please note that customs duties, taxes, and any applicable import fees are the responsibility of the customer and may be collected by the carrier upon delivery.

Customs Clearance: We ship from Canada, so there is no customs clearance necessary for Canadian shipments.

For shipments going to the USA, Reliable Corporation covers the customs clearance charges.  

For shipments going to any country but Canada and the USA, please note that the shipping charges shown on our website does not include any customs clearance charges. UPS will be contacting you with the customs clearance charges separately.

Items Shipping on Pallets :  For items that require shipping on pallets via freight/truck services, shipping charges will not be showing on your original order.  With the ship-to address provided on the order, we will obtain and send you a shipping quote via email. Please note that all freight shipments will require someone to be at the ship-to address at the time of delivery.

If the quote is accepted, we will charge the shipping on a separate order and payment will be required prior to shipment. If the quote is not accepted, we will cancel the originating order. As no funds are taken during the original order process (only an authorization is taken) you will not see any funds leaving your account.

 

RETURNS:

Unused equipment may be returned prepaid within 30 days of original receipt for a refund of the purchase price, minus any shipping charges.  On equipment which has seen usage, a 10% to 20% restocking charge will apply depending on the condition of the return.  Reliable does not accept returns after 30 days.

A return authorization number is required for all returns. Please contact us at 800- 268-1649 x238 or support@reliablecorporation.com.

Repairs & Service

Does your product require a repair or after-sales service?

Local On-Site Service

Service & Repairs for Products Under Warranty Period
  • Reliable products that are under warranty and are found to be defective will be repaired by Reliable at no cost to the customer (certain parts may not be covered - check your warranty card for details). Average in-shop turnaround time for repairs is 5-7 business days. For warranty repairs within the first year of purchase (original proof of purchase is required), Reliable will pay for both the inbound and outbound shipping. *Please note - our warranty does not cover damage caused by accident, negligence, normal wear and tear or improper usage of the item. Reliable Corporation cannot be held liable for lost inbound items.
Service & Repairs for Products Outside Warranty Period
  • Reliable offers repair services on equipment that is outside of the warranty period. Please contact our Support team with your questions by sending an email to support@reliablecorporation.com and provide: the model #, serial #, as well as a description of the problem that you are experiencing. We will do our best to help. For warranty repairs after the first year of purchase, we offer flat-fee pick-up via UPS. Let Reliable handle the paperwork, all you do is pack and ship. Flat fee in the Continental USA for 0-5lb items is $17.95, 6-15lb items is $29.95, 16-24lb items is $39.95, and 25-50lb is $53.95. Please contact us for your flat pick-up fee in Canada. *Please note - Reliable Corporation cannot be held liable for lost inbound items.
How to Book a Service Appointment
How much does service cost?
  • The Reliable brand stands for quality, value and craftsmanship. In the spirit of preserving quality and craftsmanship, our policy is to charge a minimal fee for repairs:

          Regular Repair = $125 + tax per hour

          Inspection Fee = $65 + tax at drop off

  • Customer will be contacted with quote for repair. If customer move forward with repair, the inspection fee will be reimbursed from the final invoice. 
  • Reliable can hold your item 60 days after pick up notification. Beyond this point, we will provide our best reasonable effort to hold it. However, given storage capacity, we cannot be held responsible for a misplaced item.