Welcome to www.reliablecorporation.com and www.reliablecorporation.ca (the "Website") owned and operated by Reliable Corporation ("Reliable"). Please read these Terms of Use and the accompanying Privacy Policy carefully before using this Website and/or submitting any personal information that could identify you (including but not limited to name, address, telephone number and email address). By using this Website, you signify your agreement to these Terms of Use and the Privacy Policy. If you do not agree to these Terms of Use and/or the Privacy Policy, do not use this Website.

Copyright and Trademarks:
The names and marks "Reliable Corporation", the Reliable Corporation logo and other Reliable marks appearing on this site, are the trademarks of Reliable and are owned or licensed to Reliable. All materials, including but not limited to images, audio and video clips, animation, diagrams, photographs and any and all information of any kind in any form (the "Materials"), incorporated into, published or otherwise exhibited on this Website are protected by copyright or other intellectual property rights and are owned and controlled by Reliable or third parties who have licensed Reliable the right to include the Materials in this Website. Any copying, reproducing, republishing, uploading, posting, modifying or transmission or distribution of any Materials is strictly prohibited and will be considered a violation of Reliable’s intellectual property rights and could result in legal liability and/or criminal sanction.

Disclaimer:
The Material provided on this Website are for informational, educational and/or entertainment purposes only. Reliable makes no warranties regarding the reliability, truthfulness, accuracy or completeness of any Materials. Unless otherwise stated expressly, any opinion, view or idea expressed in any article, review or story, or any content contributed or published by visitors in chat rooms or on bulletin boards or otherwise disseminated or sent to Reliable or others on or via this Website ("Visitor Content") is the author’s own and does not reflect the views of Reliable or its affiliated and related entities, or its partners, sponsors, advertisers or content providers. Neither Reliable, its affiliated and related entities, partners, advertisers, sponsors or content providers are liable to any person or entity whatsoever for any loss, damage, injury, liability, claim or any other cause of action of any kind arising from the use, dissemination of or reliance on any Materials or Visitor Content provided on this Website. You agree to use this Website entirely at your own risk. Reliable and its affiliated and related entities, its partners, advertisers, sponsors and content providers disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and/or fitness for a particular purpose or that the Website will function error free or uninterrupted or that this Website or the servers that make it available for use are free of viruses or defects. Reliable and its affiliated and related entities, its partners, advertisers, sponsors and content providers shall not be held liable for any information, services or products that are provided or offered by websites that are linked to this Website. The links to other websites are provided only as a convenience to you and do not constitute any endorsement of the linked websites or any information, services or products that are provided or offered by the linked websites. You agree that you use any linked websites entirely at your own risk.

Visitor Content and Indemnification:
Any Visitor Content provided by you to Reliable on its billboards, chat rooms or other means shall become the property of Reliable throughout the universe in perpetuity and Reliable shall have the right to publish, reproduce, disseminate, exhibit or otherwise distribute and use the Visitor Content in all media now known or hereafter devised. By submitting Visitor Content to the Website, you agree to represent and warrant that such Visitor Content shall not contain any libelous, defamatory, obscene, illegal, threatening or abusive materials and shall not infringe any intellectual property right or any other right of any person or entity and shall not breach any law. By visiting and using this Website, you signify your agreement to save Reliable, it’s affiliated and related entities, its officers, directors and employees harmless from any and all damages, legal actions or causes of action that may now or hereinafter arise as a result of your use of the Website and your breach of these Terms of Use and/or any representations and warranties related to the Visitor Content. Reliable monitors the use of its billboards, chat rooms and any posted materials and reserves the right to remove any Visitor Content and block access to any visitor for any reason at its sole discretion. Jurisdiction: This Website is owned and controlled by Reliable, a company incorporated under the laws of the province of Ontario and whose head office is located in the city of Toronto. This Website is presented solely for informational, educational and entertainment purposes to visitors located in Canada. Neither Reliable nor its affiliated or related entities make any representation, express or implied, that this Website will be available for use in or comply with the law of any country other than Canada. By using this Website, you agree that these Website Terms of Use and Privacy Policy shall be governed, construed and enforced in accordance with the laws of the province of Ontario as it is appliedto contracts entered into and performed entirely within such province and you submit to the jurisdiction of the courts of such province.

Repairs & Service

Does your product require a repair or after-sales service?

Local On-Site Service

Service & Repairs for Products Under Warranty Period
  • Reliable products that are under warranty and are found to be defective will be repaired by Reliable at no cost to the customer (certain parts may not be covered - check your warranty card for details). Average in-shop turnaround time for repairs is 5-7 business days. For warranty repairs within the first year of purchase (original proof of purchase is required), Reliable will pay for both the inbound and outbound shipping. *Please note - our warranty does not cover damage caused by accident, negligence, normal wear and tear or improper usage of the item. Reliable Corporation cannot be held liable for lost inbound items.
Service & Repairs for Products Outside Warranty Period
  • Reliable offers repair services on equipment that is outside of the warranty period. Please contact our Support team with your questions by sending an email to support@reliablecorporation.com and provide: the model #, serial #, as well as a description of the problem that you are experiencing. We will do our best to help. For warranty repairs after the first year of purchase, we offer flat-fee pick-up via UPS. Let Reliable handle the paperwork, all you do is pack and ship. Flat fee in the Continental USA for 0-5lb items is $17.95, 6-15lb items is $29.95, 16-24lb items is $39.95, and 25-50lb is $53.95. Please contact us for your flat pick-up fee in Canada. *Please note - Reliable Corporation cannot be held liable for lost inbound items.
How to Book a Service Appointment
How much does service cost?
  • The Reliable brand stands for quality, value and craftsmanship. In the spirit of preserving quality and craftsmanship, our policy is to charge a minimal fee for repairs:

          Regular Repair = $125 + tax per hour

          Inspection Fee = $65 + tax at drop off

  • Customer will be contacted with quote for repair. If customer move forward with repair, the inspection fee will be reimbursed from the final invoice. 
  • Reliable can hold your item 60 days after pick up notification. Beyond this point, we will provide our best reasonable effort to hold it. However, given storage capacity, we cannot be held responsible for a misplaced item.