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Find the answers to your questions about the Velocity Compact Vapor Generator Steam Irons

180IR Velocity Iron

Why doesn’t my Velocity 180IR iron get hot enough?

The 180IR has a status light to indicate the iron is heating up, while a green light indicates it is ready to use. It is possible for the soleplate to cool off during use, if this happens the light will turn from green to red. A quick break is required to let the iron heat back up.

How do I override the automatic shut-off on the Velocity 180IR?

The Velocity 180IR Steam Iron is equipped with an 8-minute auto-off safety feature, and cannot be disabled.

What happens if the Velocity 180IR iron accidentally tips over?

If the iron accidentally tips over and the iron left horizontally, the 30-second safety feature will be activated and the iron will shut off.

Does the 180IR come with an off button?

No. To turn the Velocity 180IR you must unplug the unit. This is a safety feature.

Do I need to use distilled water with the Velocity 180IR?

If you have really hard water, we suggest emptying the water tank after use.  This will ensure no settled minerals the unit.  For best results, always use clean fresh water.  The use of distilled water is not required, but it will prolong the life of your iron.

How long does it take for the Velocity 180IR to produce steam?

This depends on the heat setting.  It can take anywhere from 2 to 3 minutes for your item to heat up.  During heat up the temp setting light will flash red.  Once ready, it will turn green and beep once.

Can I use a power cord or extension cord with the Velocity 180IR?

It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

How long is the power cord on the 180IR?

The Velocity 180IR power cord is 8.2’

My Velocity 180IR is brand new, why is there water in the tank? Is it used?

All Reliable Velocity irons are 100% tested during production. While we do our best to remove all the water from the tank it is possible some residual water may remain inside the main unit and show in the tank.  We only sell 100% new products unless otherwise advertised.

How do I service my Velocity 180IR Steam Iron?

Contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649.

What is the warranty on the Velocity 180IR Steam Iron?

Reliable warranties the 180IR iron to be free of defects for one year.

240IR Velocity Iron

Why doesn’t my Velocity 240IR iron get hot enough?

The Velocity 240IR has two temperature settings. Auto Setting — safe temperature for all fabrics. Turbo – Maximum temperature and steam. To ensure the iron is heated completely, the red light will turn from red to green.  During use, it is possible for the soleplate to cool off.  If this happens the light will turn from green to red. A quick break is required to let the iron heat back up.

How do I override the automatic shut-off on the Velocity 240IR?

The Velocity 240IR Steam Iron is equipped with an 8-minute auto-off. To disable the auto-off, hold the steam button for 5 seconds. The unit will beep and the lights will flash letting you know the auto-off is
disabled. To enable the auto-off, repeated the same process.  If the iron is unplugged, the auto-off will reset to the enabled setting.

Does the 240IR come with an off button?

To turn the Velocity 240IR you must unplug the unit. This is a safety feature.

Do I need to use distilled water with the Velocity 240IR?

If you have really hard water, we suggest emptying the water tank after use. This will ensure no settled water clogs the unit.  For best results, always use clean fresh water. The use of distilled water is not required, but it will prolong the life of your iron.

How long does it take for the 240IR to produce steam?

This depends on the heat setting. It can take anywhere from 2 to 3 minutes for your item to heat up. During heat up the temp setting light will flash red.  Once ready it will turn green and beep once.

Can I use a power cord or extension cord with the Velocity 240IR?

It is not recommended to use an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

How long is the power cord on the 240IR?

The Velocity 240IR power cord is 8.2’

My Velocity 240IR is brand new, why is there water in the tank? Is it used?

All Reliable Velocity irons are 100% tested during production. While we do our best to remove all the water from the tank it is possible some residual water may remain inside the main unit and show in the tank.  We only sell 100% new products unless otherwise advertised.

How do I service my Velocity 240IR Steam Iron?

Contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649.

What is the warranty on the Velocity 240IR Steam Iron?

Reliable warranties the 240IR iron to be free of defects for one year.

270IR Velocity Iron

Why doesn’t my Velocity 270IR get hot enough?

The Velocity 270IR has 8 temperature settings:

  1. Anti-Shine (110°C)
  2. ECO (120°C)
  3. Silk (130°C)
  4. Auto (140°C)
  5. Cotton (150°C)
  6. Jeans (160°C)
  7. Linen (170°C)
  8. Turbo (190°C)

After plugging in the iron, it will begin to heat up automatically. During this time, do not press the steam button. Wait for the pilot light to switch off, this indicates that the iron is heating properly. The temperature and steam status are shown on the display, and when both values remain steady, the iron is ready for use. It will also beep once it reaches the set temperature. Make sure the program is set correctly using the dial, turning it right increases the heat setting, while turning it left decreases it. If the iron still doesn’t seem hot enough, ensure the cable is fully unrolled and the correct program is selected for the fabric you’re using.

How do I override the automatic shut-off on the Velocity 270IR?

The Velocity 270IR Steam Iron is equipped with an 8-minute auto-off. To disable the auto-off, hold the steam button for 5 seconds. The unit will beep and the LED will flash a D for disabled. The auto-off is now disabled. To enable the auto-off, repeated the same process.  The LED will flash E for enabled.  If the iron is unplugged, the auto-off will reset to the enabled setting.

Does the Velocity 270IR come with an off button?

The Reliable 270IR can be turned to an off state by turning the setting dial to ZERO. It is recommended to always unplug your iron when not in use.

Do I need to use distilled water with the Velocity 270IR?

If you have really hard water, we suggest emptying the water tank after use. This will ensure no settled water clogs the unit. For best results, always use clean fresh water.  The use of distilled water is not required, but it will prolong the life of your iron.

How long does it take for the Velocity 270IR to heat up?

This depends on the heat setting. It can take anywhere from 2 – to 3 minutes for your item to heat up. During heat up, the red heat bars on the dial will flash to show the unit is heating.  Once the correct temperature is reached, the unit will beep once and the bars will stop flashing.

How long is the power cord on the Velocity 270IR?

The Velocity 270IR power cord is 8.2’

Can I use a power cord or extension cord with the Velocity 270IR?

It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

How long can I use my Velocity 270IR iron?

The Velocity 270IR is a domestic iron and should not be used in commercial settings. We recommend only using your iron 4 to 6 hours a week to maximize the life of the iron. Using for longer periods of time will shorten the life of your iron.

My Velocity 270IR is brand new, why is there water in the tank?  Is it used?

All Reliable Velocity irons are 100% tested during production. While we do our best to remove all the water from the tank it is possible some residual water may remain inside the main unit and show in the tank.  We only sell 100% new products unless otherwise advertised.

How do I service my Velocity 270IR Steam Iron?

Contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649.

What is the warranty on the Velocity 270IR Steam Iron?

Reliable warranties the
270IR iron to be free of defects for one year.